Skip to content
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Claire Walz

Claire Walz

November 8, 2024

5  out of  5
rating by Claire Walz
"John did a great job! He was honest and helpful. He was able to quickly get me the policy that I needed."
Profile photo of Katherine Stronski

Katherine Stronski

November 1, 2024

5  out of  5
rating by Katherine Stronski
"Always helpful and communications always wonderful -Pfanstiel household"
We responded:
"Katherine, thank you so much for your kind feedback! My team and I are always here to assist you with your insurance needs. Call us anytime! - Brian "
Profile photo of Douglas Jimenez

Douglas Jimenez

October 31, 2024

5  out of  5
rating by Douglas Jimenez
"Exceptional service all the time."
We responded:
"Douglas, thank you for the five star review! My team and I will always be here for you to serve you and provide you with top notch service! - Brian "
Profile photo of Kim Georgoulis

Kim Georgoulis

October 29, 2024

5  out of  5
rating by Kim Georgoulis
"Jeremy was very friendly and quickly understood and resolved my issue. Have had nothing but good experiences with the office."
We responded:
"Kim, I’m happy to hear Jeremy took such great care of you! - Brian"
Profile photo of Heidi Lynn

Heidi Lynn

October 28, 2024

5  out of  5
rating by Heidi Lynn
"I would highly recommend Brian Shelton’s office for all your insurance needs. They listen snd give options without the high pressure to purchase."
We responded:
"Heidi, Your experience with our team is exactly what we strive for! - Brian"
Profile photo of Moore Bassin T.V

Moore Bassin T.V

October 25, 2024

5  out of  5
rating by Moore Bassin T.V
"Jeremy was awesome to talk to! He's very nice and you can tell he genuinely cares about his customers. I personally don't have a lot time to meet and discuss my insurance needs and he's super flexible. I've been with Brian Sheldon's for awhile now and the whole team is amazing!"
We responded:
"Moore Bassin T.V., Thank you for putting your trust in our office! - Brian"
Profile photo of Michael Smith

Michael Smith

October 22, 2024

5  out of  5
rating by Michael Smith
"Very helpful and understanding and managed to get insured very promptly and professionally"
We responded:
"Michael, It was our pleasure helping with your insurance! - Brian"
Profile photo of HK Kingkade

HK Kingkade

October 22, 2024

5  out of  5
rating by HK Kingkade
"Met with Jeremy for over an hour and he took care of all my questions, took time to see what options we had for insurance and what those options would cost. He was very personal and helpful."
We responded:
"Hello, the relationships my team and I build with our customers will last a lifetime as we will supply endless support to those in need of insurance assistance. - Brian"
Profile photo of Melody Weier

Melody Weier

October 16, 2024

5  out of  5
rating by Melody Weier
"Jeremy was polite, efficient and super easy to work with. He was able to give me the an amazing rate! I had been overpaying with Geico for years and after shopping around with several other providers Jeremy was able to save me $350 a month/$4000 year! Definitely recommend!!"
We responded:
"Melody, I greatly appreciate the time you have taken to share this positive feedback. Our team will always be here to assist with your insurance needs. - Brian"
Profile photo of Meganne Gravitt

Meganne Gravitt

October 15, 2024

5  out of  5
rating by Meganne Gravitt
"Edited to say I had an appt with Jeremy today and once again this office goes over and beyond for it's clients!!! I tried to leave a new review and it only let me edit this one.... Definitely give them a call for all your insurance needs!!!!! I called John at Brian Shelton's office yesterday and by today he had me all taken care of along with a huge difference in payment compared to my previous insurance carrier. He was patient while dealing with me and I couldn't have asked for a better experience!!"
We responded:
"Meganne, my team and I are grateful for the opportunity to serve you each day. We're always more than happy to assist you and make sure your questions are answered to your satisfaction! - Brian"
Profile photo of Jake Reese

Jake Reese

October 15, 2024

5  out of  5
rating by Jake Reese
"Super pleasant experience! Jon ensured I understood everything and helped me find the right solution for my needs! I would definitely recommend if you’re in the market for insurance."
We responded:
"Jake, I'm so glad our team has been able to give you such a great experience with our State Farm Agency! We appreciate you. - Brian"
Profile photo of Brennan Sullivan

Brennan Sullivan

October 11, 2024

5  out of  5
rating by Brennan Sullivan
"Jack was extremely helpful and fair when it came to finding vehicle insurance, he was professional and explained the differences between coverages to help me find the best fit, if you’re younger and struggling to find a good insurance quote this is the person you need to reach out to!"
We responded:
"Brennan, your experience with our team is exactly what we strive for. Thank you so much for leaving a positive review! My team and I are always here to help. - Brian "
Profile photo of Misty Berry (Misty with Raymond Jr.)

Misty Berry (Misty with Raymond Jr.)

October 10, 2024

5  out of  5
rating by Misty Berry (Misty with Raymond Jr.)
"I have never had an issue with this branch. Brian and his team are amazing! I will keep referring ppl."
We responded:
"Misty, thank you for taking the time to share such positive feedback with us! That’s what we’re here for. We appreciate you and your business. - Brian"
Profile photo of Tucker Arnett

Tucker Arnett

October 1, 2024

5  out of  5
rating by Tucker Arnett
"Changing insurance providers is such a headache... Unless you're working with Jon from Brian Shelton State Farm! It was smooth sailing the whole way. Jon even went out of his way to look into a whole other, unusual inquiry for me. Cannot recommend these folks highly enough."
We responded:
"Tucker, thank you for taking a moment to express your satisfaction with our State Farm Agency! My team and I will always work hard for your business each day! - Brian "
Profile photo of COBURN DEVARY

COBURN DEVARY

September 30, 2024

5  out of  5
rating by COBURN DEVARY
"Had a great experience! Accomplished all I set out to do!"
We responded:
"Coburn, Our goal will always be to leave you with a satisfying experience! Thank you for taking the time to share this! - Brian "
Profile photo of Sarah Butler

Sarah Butler

September 30, 2024

5  out of  5
rating by Sarah Butler
"Brittany and Brian have been super helpful and responsive - State Farm is the best insurance company out there and this Agency demonstrates professionalism and care for my asset protection. Thanks Brittany & Brian and State Farm!"
We responded:
"Sarah, I'm so glad our team has been able to give you such a great experience with our State Farm Agency! We appreciate you and your business! - Brian "
Profile photo of Rocky Pe

Rocky Pe

September 24, 2024

5  out of  5
rating by Rocky Pe
"Jack was the person that helped me get a new quote that I totally liked and agreed on, we went through all kinds of discounts options step by step and he was very knowledgeable and informative on each criteria, overall he's also a very nice person to talk with and helped me get right to the final point of my new quote and didnt make me feel overwhelmed, he totally gets a 5 star rating from me for helping and for his professionalism, thanks Jack from Brian Shelton state farm!!!"
We responded:
"Rocky, I appreciate you allowing us to serve your insurance needs. Our customers give us the greatest pleasure knowing we have fulfilled their experience positively! Thank you. - Brian"
Profile photo of Sean Carter

Sean Carter

September 24, 2024

5  out of  5
rating by Sean Carter
"Brian Shelton’s team is top notch. Easy to get in touch with everyone and very helpful when it comes to questions. If your insurance company tries to charge triple for car insurance for no reason like mine did, reach out to this office!"
We responded:
"Sean, we will always strive to leave you with a wonderful customer service experience! We're grateful for the trust you have in our agency to serve and protect you each day! Thank you. - Brian"
Profile photo of Shirley Jackson

Shirley Jackson

September 20, 2024

5  out of  5
rating by Shirley Jackson
"Polite and friendly Easy to speak with Answered Questions and was able to find a policy that fit my needs. Highly recommend"
We responded:
"Shirley, I appreciate you allowing us to serve your insurance needs. Our customers give us the greatest pleasure knowing we have fulfilled their experience positively! Thank you. - Brian"
Profile photo of Sierra Sheldon

Sierra Sheldon

September 19, 2024

5  out of  5
rating by Sierra Sheldon
"Jack was exceptional, walked me through everything as I'm transferring coverage and even needed more policies. He was able to make it super simple for me to essentially pick À la cart on what suits me best at this current time while assuring me there will be additional options one day in the future should I need it. Overall a great shopping experience, ultra fast and painless, even saved a few hundred off my car insurance. Very well informed and easy to work with."
We responded:
"Sierra, thank you for giving my team and I the opportunity to assist you in your time of need. We look forward to providing you with an exceptional customer service experience in the future as well. - Brian"
Profile photo of candy simms

candy simms

September 18, 2024

5  out of  5
rating by candy simms
"I met Jack Hagan of Brian Shelton State Farm via phone about a month ago and was impressed with his professionalism. We didn’t “close the deal” until today when it was more convenient for me. My auto mechanic, another female, had insurance with the agency until recently and is still very impressed with the company and owner and considers him a good friend. (Both hers and my decisions to move our insurance were strictly financial!). Jack was easy to talk with and very patient. Plus, I got a good deal!"
We responded:
"Candy, It is always our mission to always provide you with excellent customer care. We appreciate your time and business more than you know! Thank you! - Brian "
Profile photo of Chloe Grevious

Chloe Grevious

September 18, 2024

5  out of  5
rating by Chloe Grevious
"Jack was great when helping me insurance! He knew what he was talking about and had great customer service!"
We responded:
"Chloe, I appreciate your kind feedback! My team and I are proud to serve your insurance needs each day. - Brian"
Profile photo of TeaTime -exposed

TeaTime -exposed

September 18, 2024

5  out of  5
rating by TeaTime -exposed
"Jack was so helpful with keeping my plan within my current, limited budget. I was super friendly and I cant thank him enough!"
We responded:
"Thanks for sharing! Debbie is one of our best. I’m glad you had a great experience and we appreciate your business! - Brian"
Profile photo of Jessica Powell

Jessica Powell

September 14, 2024

5  out of  5
rating by Jessica Powell
"Brian Shelton State Farm in Lexington, Kentucky, has consistently offered me the best rates for years, especially with my loyalty discount. Recently, I had the pleasure of working with Jack Hagan to increase my life insurance policy. When a signature was needed, Jack drove all the way to Berea—almost an hour away—just so I wouldn’t have to make the trip. That level of customer service is unmatched! It's a 10/10 experience every time. I can’t imagine going anywhere else for my insurance needs. Highly recommend!"
We responded:
"Jessica, reading your positive review made my day. I'm so happy to hear that Jack took such great care of you. Your experience with the office is exactly what we strive for. We appreciate you and your recommendation so much! We look forward to serving your insurance needs for years to come. - Brian"
Profile photo of Curt Dillon

Curt Dillon

September 12, 2024

5  out of  5
rating by Curt Dillon
"Brian Shelton - State Farm got me double the coverage on my home at $80 less a yr. & saved me $300 a month on auto ins."
We responded:
"Curt, thank you for the opportunity to serve your insurance needs! We're grateful for your business and we appreciate you. - Brian"